Great ideas?

Let's connect.

 519.501.9663

Web-Friendly Resume.

Specialties: user experience, data mining, social media, technology, web development, iOS, mobile, brand equity, css, customer relations, photoshop, html, javascript, php, keynotes, programming, communications, advertising, marketing, seo, podcasting

Current Employment

Sept 2013
Present

Apple Inc

In-Store Guest Trainer

    • Fostered a learning environment to facilitate, support and lead internal training for Apple employees
    • Partnered with Apple Leadership to coordinate learning experiences through classroom and experiential training methodology
    • Facilitated and supported new-hire training
    • Delivered leader-led training for new products and initiatives
Feb 2012
Aug 2013

Apple Inc

Creative

    • Supported a team of trainers in providing education on Apple software, hardware, and services to customers
    • Worked with Apple Leadership to determine training needs of internal employees
    • Delivered training on new products and initiatives to internal employees
    • Kept up-to‑date on new software to build solution-orientated recommendations for customers
    • Delivered personalized solution-orientated technology sessions with local Ontario businesses
    • Kept up-to-date on the latest adult learning theories to enrich the quality of both leader‑led, and user‑driven methodologies of teaching
    • Coached internal staff to deliver more effective training sessions
    • Helped develop new hires for the company
    • Delivered individual and group based training sessions (both internally and publicly)

Freelance Work

2007
Present

Tavemo Studios

Private Web Development & Sales

• Designed and wrote web applications in HTML/CSS/PHP
• Held creative focus on delivering brand equity and user experience

Past Employment

July 2011
Jan 2012

Apple Inc

Family Room Specialist

    • Responsible for repairing Apple products and rebuilding Apple brand loyalty with customers
    • Conducted hardware and software troubleshooting
    • Facilitated Apple Certified mobile hardware repairs (for all generations of iPhone, iPad and iPod)
    • Strategized new company best-practices to not only repair devices, but more importantly, repair relationships
April 2009
June 2011

Bell

Mobile Solutions

    • Built consumer‑level wireless solutions
    • Managed mobile subscription costs, repaired user experiences, and served Bell-related inquires

Education

2008
2012

Wilfrid Laurier University

Communications

Participated in an engaged study of communications and new media as well the research of developing new technologies in business and cultural settings.
Activities and Societies: Film, Podcasting, Communications Association

Creative Skill Set.

Specialties: user experience, data mining, social media, technology, web development, iOS, mobile, brand equity, css, customer relations, photoshop, html, javascript, php, keynotes, programming, communications, advertising, marketing, seo, podcasting

Digital Marketing

Web Development

Let's Meetup.

Live in the Waterloo, Ontario area? Available for chat, questions or coffee.

Let's Connect.

Need help with a project? Questions? Drop me a line at business@chriswilliams.ca, or take advantage of the form below.